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Privacy Policy

Last updated: 01/10/2025

 

At Ellard Media, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

 

Ellard Media provides web design, hosting, and online presence services for small businesses in Peterborough and across Cambridgeshire.

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2. Information We Collect

 

We may collect and process the following information:

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  • Identity and contact details: name, business name, email address, phone number.

  • Service information: project details, invoices, and correspondence.

  • Technical data: IP address, browser type, pages visited, cookies, and analytics.

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3. How We Use Your Information

 

We use your personal data only when we have a lawful basis under UK GDPR, including:

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  • Contractual necessity – to provide web design, hosting, and support services you request.

  • Legitimate interests – to improve our services, manage our business, and communicate with clients.

  • Consent – when you opt-in to receive marketing updates.

  • Legal obligations – to comply with tax, accounting, or regulatory requirements.

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4. Sharing Your Data

 

We only share your data when necessary and with trusted third parties, such as:

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  • Hosting providers and payment processors.

  • IT and support services.

  • Legal or regulatory authorities when required by law.

 

We never sell your data to third parties.

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5. International Transfers

 

If we use third-party providers outside the UK, we ensure your data is protected through approved safeguards (such as UK adequacy decisions or standard contractual clauses).

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6. Cookies & Analytics

 

Our website uses cookies to:

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  • Ensure functionality.

  • Measure performance (e.g., Google Analytics).

  • Improve user experience.

 

You can manage or disable cookies in your browser settings. See our Cookie Policy for details.

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7. Data Retention

 

We only keep your personal data as long as necessary:

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  • Client records are generally retained for 7 years (to comply with accounting and tax obligations).

  • Marketing data is retained until you unsubscribe or withdraw consent.

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8. Your Rights under UK GDPR

 

You have the following rights:

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  • Access – request a copy of your personal data.

  • Rectification – correct inaccurate or incomplete data.

  • Erasure – request deletion of your data (where applicable).

  • Restriction – limit how we process your data.

  • Data portability – request transfer of your data to another provider.

  • Object – stop us from processing data for marketing or legitimate interests.

  • Withdraw consent – where we rely on consent (e.g., email marketing).

 

To exercise your rights, contact us at info@ellardmedia.co.uk.

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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9. Data Security

 

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

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10. Updates to This Policy

 

We may update this privacy policy from time to time. The latest version will always be posted on our website.

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11. Contact Us

 

If you have questions about this policy or how we handle your data, please contact us:

Ellard Media
Email: ellardmedia@outlook.com
Website: ellard-media.co.uk

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